Privacy Policy

Effective date: September 21, 2026

This Privacy Policy explains how Hilbren Technologies LLC, the maker of TruePlans ("we," "us," or "our"), collects, uses, and protects information when you use the TruePlans app and website (together, the "Service").

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, and (for travel agents) agency name, provided when you create an account.
• Itinerary content: trip details you create or that are shared with you, such as destinations, dates, flight and confirmation numbers, locations, notes, and cover photos.
• Client contact information: if you're an agent, the name and email address of the clients you invite to a trip.
• Usage information: basic technical information such as device type and app version, used for troubleshooting.
• Support requests: when you submit our contact form or email [email protected], we collect your name, email address, the category you choose, and the contents of your message, along with any details you include, such as information about your account or a bug you encountered.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including building and sharing itineraries between agents and their clients.
• Authenticate accounts and keep your data secure.
• Send transactional emails, such as trip-invite notifications.
• Respond to support requests, and track and manage them as help desk tickets so we can follow up and resolve them.

3. How We Store & Protect Information

Your data is stored using Supabase, a third-party backend provider, with industry-standard safeguards including encryption in transit. Access to trip data is restricted by account role, so agents can only see their own trips, and clients can only see trips that have been shared with them.

4. Third-Party Services

We use trusted third-party providers to operate the Service, including Supabase (database, authentication, and storage), Resend (transactional email delivery), Zoho Desk (help desk and support ticket management), and Cloudflare (website hosting, security, and email routing). Support requests you send us through the contact form or by email are processed by these providers, and may be stored in our help desk system so that we can respond to you. These providers process data on our behalf and are not permitted to use it for their own purposes.

5. Data Sharing

We do not sell your personal information. Itinerary information is shared only as intended by the Service's core functionality — for example, when an agent shares a trip with a specific client's account.

6. Data Retention & Deletion

We retain your information for as long as your account is active. We keep support requests and the related help desk tickets for as long as needed to resolve your request and to maintain reasonable business records. You may request deletion of your account and associated data at any time by contacting us at [email protected].

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the effective date above when we do.

10. Contact Us

Questions about this policy? Email us at [email protected].